Refund policy
📦 Return & Refund Policy (U.S. Customers Only)
Return window
You have 15 days from the date of delivery to request a return.
Eligibility
To be eligible, items must be unused, unworn, with tags, and in the original packaging. A receipt or proof of purchase is required.
How to start a return (RMA)
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Email lourdesmiraclegifts@gmail.com with your order number and reason for return.
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If approved, we’ll send you a return authorization and instructions.
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Do not send items back without prior approval — unauthorized returns will not be accepted.
Return address
All returns must be sent to:
📍 Lourdes Miracle Gifts
23 rue Renoir
31240 Saint-Jean
France
(Please note: although our business is located in France, we serve U.S. customers. Returns must be shipped to the address above.)
Condition on arrival
Returned items must arrive in sellable condition. Items damaged, used, incomplete, or without original packaging may be refused or subject to a partial refund.
Who pays return shipping?
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Change of mind / not as expected: return shipping is paid by the customer and original shipping is non-refundable.
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Damaged, defective, or wrong item received: we will cover return shipping or provide a replacement at no cost.
Damages & issues
Please inspect your order upon delivery and contact us within 7 days if an item is defective, damaged, or incorrect so we can make it right (replacement or refund).
Non-returnable items (for safety & hygiene)
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Opened liquids or containers (e.g., holy water bottles that have been unsealed)
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Personalized / custom items
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Perishables (e.g., food, flowers, plants)
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Personal care items (e.g., beauty products)
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Hazardous materials / flammable liquids / gases
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Gift cards
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Final-sale / clearance items (marked “Final Sale”)
Exchanges
For the fastest exchange, return the item for a refund and place a new order for the desired product once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, a refund will be issued to your original payment method within 5–10 business days.
Processing times vary by bank/card issuer. If 15 business days have passed since approval and you haven’t received the refund, contact us at lourdesmiraclegifts@gmail.com.
Contact
Questions about returns?
📧 lourdesmiraclegifts@gmail.com